EDUCATION |
Boston University - Boston, MA |
May 2027 |
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Bachelor's Degree in Media Science | Minor in Computer Science
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Westford Academy - Westford, MA |
May 2023 |
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- High Honor Roll
- National Spanish Honor Society Member
- Spanish Club President
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WORK EXPERIENCE |
Target - Nashua, NH |
June 2024 - present |
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Ulta Beauty Consultant
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Created a welcoming experience by authentically greeting all guests
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Ensured product availability by keeping the salesfloor replenished and organized to create a guest
ready, easy-to-shop experience that’s welcoming and inspiring for all
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Prioritized guest interaction and engagement while balancing task
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Processed customer transactions using point-of-sale (POS) systems, ensuring accurate billing and
providing prompt, friendly service to enhance the overall shopping experience
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Was knowledgeable about the tools, products, and services available in the total store, and
specific to your area, to solve issues for the guest and improve their experience
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Accurately executed backroom fills, inclusive of replenishment needs and guest requests
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Malis Nails Boutique - Lowell, MA |
September 2022 - September 2023 |
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Front Desk Receptionist
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Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
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Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
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Managed company social media accounts and created social media marketing campaigns to facilitate more customer engagement
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Created advertising posts and videos to promote the company
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Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
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Improved appointment scheduling system, reducing wait times and increasing client satisfaction
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RELEVANT COURSEWORK |
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