Valentina Mora

Brownsville, Tx | vmora19@bu.edu | (956)801-1987

Education

Boston University Boston, MA

Bachelor of Computer Science | GPA: 3.57/4.0 May 2026

• Relevant Coursework: Intro to Computer Science II, Computer Systems, Probability in Computing
• Awards/Honors:
• Dean's list (3 semesters)
• Dean's Circle (2 semesters)

Work Experience

City of Brownsville Brownsville, TX

IT Technician May 2024 - August 2024

• Provided technical support and troubleshooting for city employees, resolving a variety of hardware, software, and network issues in a timely manner.
• Played a key role in managing and resolving a major CrowdStrike outage, ensuring minimal disruption to city operations and enhancing cybersecurity protocols.
• Gained extensive experience with the city’s server and network infrastructure, contributing to the overall stability and efficiency of municipal IT systems.
• Assisted in managing a city-wide project to transition clock-in software, coordinating with various departments to ensure a smooth implementation and minimize operational disruptions.

Boston University Boston, MA

Alumni Relations Help Desk November 2023 - Present

• Provided exceptional customer service by efficiently handling inquiries and requests from alumni via phone calls, emails, and in-person interactions.
• Distributed relevant information, alumni cards, and approved access to professional networking platforms, such as LinkedIn and BU Connects.
• Organized and batched alumni registrations for various events, streamlining administrative processes and enhancing event planning.

City of Brownsville Brownsville, TX

Intake SpecialistJuly 2022 - January 2023

• Conducted an average of 150 daily intakes, promptly addressing diverse needs of migrants with efficiency and precision.
• Communicated in English and Spanish, and utilized translation devices for languages including Mandarin, Russian, and Vietnamese, ensuring effective and inclusive interactions.
• Maintained meticulous records of personnel data and facilitated communication with families, cultivating a professional and composed atmosphere throughout interactions.

Projects and Leadership Experience

Gradescope Calculator Chrome Extension Boston, MA

Chrom Extension DeveloperJune 2024 - August 2024

• Developed a Google Chrome extension that integrates with Gradescope.com, enabling users to calculate and track their current grade by aggregating earned points and total available points.
• Implemented functionality for users to predict future grades based on assignment performance, enhancing their ability to forecast academic outcomes.
• Designed and programmed the extension to extract and process data from Gradescope, providing real-time grade calculations and predictions.
• Collaborated with a partner in weekly meetings to simulate a software engineering environment, focusing on project management, code reviews, and iterative development.
• Utilized modern web technologies and APIs to ensure seamless integration with Gradescope, optimizing user experience and accuracy of grade calculations.

Tri-Alpha Honor Society Boston, MA

MemberNovember 2023 - Present

• Inducted member of Tri-Alpha at Boston University's Gamma Iota Chapter, supporting first-gen students through academic recognition, leadership promotion, and community-building across diverse levels of education.

Skills

Computer: Python, Java, JavaScript, HTML, CSS, Assembly, Microsoft Office, Adobe

Languages: English, Spanish

References