Professional Experience

Holden Outerwear, Inc. (Venice, CA)

Monitoring customer activity on the company Shopify e-commerce site, answering emails, and resolving issues.
Pulling reports for sales, customer activities, promotional performance, and fraudulent activity.
Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as required.
Answering telephone calls and emails from customers and clients and directing them to relevant staff.
Keeping track of employee attendance and handling special needs.

Day-by-day coordination of office operations including office presence, bill payments, preparation of PowerPoint product presentations, and secretary at various meetings.
Worked with the digital team to set up Instagram and Facebook promotions for @Holden_outerwear.
Acted as a fit model at product sessions.

Designed and set up digital presence (i.e. Instagram/Facebook) for family apparel brand Holubar (www.holubar.com) to increase visibility/awareness, traffic, and conversions.
Helped design sales agents’ website to increase wholesale sales.
Performed traffic and sales analysis on Facebook Business Manager, Shopify and Google Analytics.

Worked at the retail store, Holubar (located at 405 W 14th St, NYC) from its opening until its premature closure due to the Covid-19 crisis.
Welcomed customers and helped with product and brand-related questions.
Helped with traffic-generating events and promotions.
Performed all back-end operations including inventory management and reconciliation, pricing, POS Shopify set up.
Before the impact of Covid-19, I helped reach $50,000 in monthly sales and helped generate more than $40,000 in sales with our 2-day close out promotion.