Work Experience
City of Brownsville Brownsville, TX
IT Technician May 2024 - August 2024
- Provided technical support and troubleshooting for city employees, resolving a variety of hardware, software, and network issues in a timely manner.
- Played a key role in managing and resolving a major CrowdStrike outage, ensuring minimal disruption to city operations and enhancing cybersecurity protocols.
- Gained extensive experience with the city’s server and network infrastructure, contributing to the overall stability and efficiency of municipal IT systems.
- Assisted in managing a city-wide project to transition clock-in software, coordinating with various departments to ensure a smooth implementation and minimize operational disruptions.
Boston University Boston, MA
Alumni Relations Help Desk November 2023 - Present
- Provided exceptional customer service by efficiently handling inquiries and requests from alumni via phone calls, emails, and in-person interactions.
- Distributed relevant information, alumni cards, and approved access to professional networking platforms, such as LinkedIn and BU Connects.
- Organized and batched alumni registrations for various events, streamlining administrative processes and enhancing event planning.
City of Brownsville Brownsville, TX
Intake SpecialistJuly 2022 - January 2023
- Conducted an average of 150 daily intakes, promptly addressing diverse needs of migrants with efficiency and precision.
- Communicated in English and Spanish, and utilized translation devices for languages including Mandarin, Russian, and Vietnamese, ensuring effective and inclusive interactions.
- Maintained meticulous records of personnel data and facilitated communication with families, cultivating a professional and composed atmosphere throughout interactions.